Terms and Conditions
Price:
•The prices shown are in euros, including VAT.
• Payment can be made by check, holiday checks, credit card, bank transfer or cash.
• Upon receipt of your deposit of 30% of the total stay, a booking confirmation will be sent to you.
• The balance of the settlement will be due:
—For locations: one month before your stay or at the end of the stay
—For rentals: one month before your stay or at the beginning of your stay
Reservation:
• Arrival from 3 p.m. and departure before 10 a.m. for RENTALS.
• Arrival from 2 p.m. and departure before 12 p.m. for the pitches
• Bookings in all categories are confirmed only upon receipt of the booking confirmation email and the corresponding deposit. The reservation becomes effective only upon receipt of confirmation. Any reservation without a deposit within 10 days will not be accepted.
• The preferences, expressed during the reservations, will be met as far as available, without engaging the responsibility of the Domaine du Coq Rouge.
• Depending on availability, early arrivals or extensions of stay may be considered.
• In case of delayed arrival, without any news from you, the pitch or rental reservation will be cancelled 24 hours after the date mentioned on the booking request without a refund if you have not taken out cancellation insurance.
Civil liability insurance :
• Liability insurance for your equipment is mandatory.
• Le Domaine du Coq Rouge declines all responsibility for any damage suffered by the client’s equipment.
Animals :
• Pets are allowed, provided that they do not interfere with the peace and safety of the guests, to respect the basic rules of hygiene.
• The updated vaccination record must be presented at reception upon your arrival.
• Pets are not allowed in the sanitary facilities, around the pool or in some accommodations (please inquire beforehand).
• They must not under any circumstances be left at liberty in the domain.
• A walking spot is available for guests; you must absolutely be equipped with small bags for animal waste.
Naturist behavior :
• As required by law, you must adhere to our internal regulations, filed at the prefecture, posted at our reception and a copy of which will be given to you upon request.
• Management reserves the right to refuse access or exclude any person whose behavior would be in disagreement with naturist criteria or bad behavior that may harm the safety of customers.
• To preserve the family and friendly spirit of the campsite, we reserve access to only people holding a valid naturist license or members recommended by a recognized naturist club or association. Nudity is of course mandatory whenever the weather allows it.
• Photos and films are prohibited (especially bathing places) without permission from people in the angle of view. The management reserves the right to confiscate the image support in case of infringement.
• Sexual piercing: We ask you to get rid of it during your stay with us because it would attract attention to this part of the body. Yet naturism is a way of understanding the body as a whole and of dissociating nudity from sexuality. Therefore, the same goes for underwear and sexy clothes, thongs, naughty lingerie...
Special conditions for renting accommodation:
• People, gas and electricity are included in the rental.
• Linen and towels are not provided. We provide a Comfort Pack including sheets, towels and cleaning at the end of your stay.
• Any departure after 10 a.m. without management’s approval will result in the billing of an additional day.
• The balance of the stay must be paid at the latest one month before the start of the stay.
• Upon arrival, you will have to deposit a security deposit of 120 euros (check or cash), returned at the end of your stay after checking the accommodation.
• The accommodation must be returned in the same condition as when you arrived.
• An inventory of fixtures must be made by the client upon arrival; no claim at the end of the stay or after the stay can be taken into account.
• At the end of your stay, you are responsible for cleaning the rental. We can carry out the cleaning if you take the end-of-stay cleaning option.
Vehicles :
For all types of stays, for reasons of safety for children and the environment, vehicle parking is not allowed on the bare or rental site except in exceptional cases approved by management.
Charging electric vehicles is not allowed on the pitches (camping or accommodation stations). It is imperative to use the dedicated charging stations at the entrance of the campsite (ask at reception)
ANNULATION
1 - services not used
No reduction or refund will be granted in the case of a delayed arrival, an early departure or a change in the number of people (whether for all or part of the planned stay). In the event of a written change (email or letter) to the dates or number of people, the Service Provider will endeavour to accept as many requests for date changes as possible within the limits of availability, and this without prejudice to any additional fees. As the Service Provider cannot guarantee the availability of a pitch, accommodation or another date, an additional charge according to the rates in force may be requested in this case.
2 - cancellation by the customer (excluding the subscription of a specific insurance contract).
If the cancellation occurs 30 days or more before the scheduled arrival date, the deposit as well as the booking fees will be retained by the campsite. If the cancellation occurs less than 30 days before the arrival date, the total amount of the stay will automatically be acquired at the campsite as compensation and cannot give rise to any refund.
3 - Cancellation due to the campsite
The campsite reserves the right to cancel your stay in cases of force majeure that could harm the safety of participants.
4 - Meetch cancellation and interruption insurance
Our partner Meetch offers an optional Cancellation and Interruption of stay insurance on your rental contract, which allows only customers who have subscribed to the insurance to be refunded all or part of their stay. In case of cancellation, inform the campsite by mail or email of your withdrawal as soon as an event preventing your departure is detected. If the claim is provided for in the general terms and conditions, the Client must notify the insurer within 48 hours and provide all necessary information and supporting documents.
5 - right of withdrawal
In accordance with Article L.121-19 of the Consumer Code, the campsite informs its customers that activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the 14-day withdrawal period applicable to distance and off-site sales.
6 - Litige
In case of a complaint, the customer can contact the campsite’s claims department:
- by mail with AR to the campsite’s address. The campsite will provide a response to the client within a maximum of two months. All disputes to which the purchase and sale transactions concluded in application of these general terms and conditions of sale could give rise, concerning both their validity, interpretation, execution, their termination, consequences and follow-ups which could not have been resolved between the Service Provider and the Client.
In the absence of an amicable resolution, if the dispute persists, without prejudice to bringing legal action, the Customer may appeal free of charge to the following Consumer Ombudsman:
MEDIATION – VIVONS MIEUX ENSEMBLE
www.mediation-vivons-mieux-ensemble.fr
2 impasse de Beauregard 54000 NANCY